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29 questions answered by our board-certified urologists. Tap any question to expand it.

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TESTOSTERONE REPLACEMENT THERAPY

There are a variety of testosterone formulations available. The most common and popular testosterone formulation utilized is a sustained long-acting injectable testosterone ester. Examples include Testosterone Cypionate, Testosterone Enanthate, Testosterone Propionate and Testosterone Undecanoate.

Frequently Asked Questions

At REGENX Health, we specialize in providing men with expert hormone support. Our Urologic physicians provide proven results supported by clinical and researched back protocols. We offer a variety of therapies paired with expert care to enhance and manage your performance goals.

Our unique approach to care provides each patient with 24/7 access to their personal and private physician at no extra cost. Please review the following section below to learn more about services and programs. Feel free to submit an inquiry on our contact page if you desire to be evaluated for low testosterone.

General Questions

Who should use REGENX Health?

REGENX Health services are aimed solely at men experiencing erectile dysfunction (ED), weight management or low testosterone (Low-T) who desire treatment from expert physicians. REGENX Health provides services with convenient access to expert board-certified urologic physicians, home medication delivery, comprehensive labs, and convenient follow-up visits.

What makes REGENX Health unique?

REGENX Health services are provided solely by board-certified urologic physicians, the experts in erectile dysfunction treatment, low testosterone replacement, and men’s health. Unlike other service providers, at REGENX Health you meet with experts in the field of men’s health. You can be assured that you will be advised about the latest advancements and treatment options for ED or Low-T. With us, your health is in good hands.

What is a urologic physician?

A urologist is a surgical subspecialty. A urologist is a medical and surgical expert in the treatment of conditions that relate to the male and female urinary tract, kidneys, bladder, prostate, testis, urethra, sexual health and function, male infertility, kidney stones, and male and female hormones.

Who are the expert REGENX Health providers?

REGENX Health providers are board-certified urologic physicians. Every consultation and follow-up visit you have with REGENX Health will be with an expert urologic physician. In the management of erectile dysfunction or testosterone replacement, a urologist is the expert. REGENX Heath does have any mid-level providers or physicians other than urologists who monitor, advise, and manage your therapy.

Can I use any outside pharmacy?

REGENX Health providers do not write prescriptions to outside pharmacies.

For ED medications, our members are able to make purchases from our unique selection upon approval for ED treatment from our physicians. Our selection of ED medication is less expensive and offers a wider variety than most other pharmacies and online providers.

For members on testosterone replacement therapy (TRT), we utilize affiliated pharmacies to provide medication. As such, we cannot write prescriptions for any outside pharmacies. Everything is included in our TRT monthly package, including medication and supplies, shipped directly to you. There are no hidden fees or extra prices for doctor visits, just a simple, low monthly investment you can count on.

Do I need a referral to use REGENX Health?

You not need a referral to be a member at REGENX Health. The only requirements necessary to become a REGENX Health member include:

You are a male

You have seen your primary care doctor within three years

You have a valid driver’s license and credit card

You know your blood pressure measurement

What will I need before making an appointment with a REGENX Health provider?

Before seeing a REGENX Health provider for ED or Low-T, prepare the following information:

A current governmentissued photo identification that includes:

Full first and last name

Photo

Date of Birth

ID expiration date

Your most recent blood pressure reading

How do I get my blood pressure measured?

If you do not know your blood pressure, most pharmacies, such as CVS or Walgreens, provide free blood pressure measurements inside their locations. Our providers must know your blood pressure to ensure ED and testosterone medication is safe and acceptable for you. Your health is our priority – and we want you to have the best results.

Who can I call if I have any questions about REGENX Health services?

If you have any questions about REGENX Health services, please call us at 1.888.6.REGENX.

Telemedicine Questions

What is Telemedicine?

Telemedicine is the use of electronic information and telecommunications technologies to support long-distance clinical health care and patient and professional health-related education. Our telemedicine platform makes it easy for you to access an expert urologic physician to obtain ED medication and Low-T services.

Is my medical information safe and secure with telemedicine?

Telemedicine is an evolving field providing long-distance health care. REGENX Health considers your health information and privacy a priority. Our online video chat system is compliant with privacy laws, relying on state-of the-art security and encryption protocols and complying with HIPAA and HITECH requirements. Please read our Telehealth Policy for more information.

Is telehealth available in all states?

Telehealth is an evolving industry with varied regulations in each U.S. state. For a full list of states where REGENX Health providers are available, please call at 1.888.6.REGENX for the most recent information.

Do I use video chat to meet with a REGENX Health provider during my consultation?

Yes, during every online visit with REGENX Health you will use video chat with a board-certified urologist to assist in providing advice and manage your services. Unlike other online services where you may only text your provider or meet with nurse practitioner or medical assistant, at REGENX Health you will always visit with a physician via online video chat.

No software download is required. You’ll only need an internet connection and a smartphone or computer.

Do I need to meet the REGENX Health provider in person?

REGENX Health services and providers are available online and in person. Our telemedicine platform makes it easy for you to visit with our providers from the comfort of your home, office, or anywhere with an internet connection.

If I have a medical emergency what should I do?

If you are experiencing a medical emergency please call 911.

Does REGENX Health services replace my primary care physician (PCP)?

REGENX Health services and providers do not replace or substitute your primary care doctor or any health provider.

Testosterone Replacement Questions

How often do I meet with the doctor online?

Members who are receiving testosterone replacement therapy will visit with the provider every three months, with comprehensive labs included.

How do inject or apply testosterone safely?

See REGENX Health testosterone injection page or view our instructional videos.

How is medication sent to me?

Medication is sent to you conveniently and discreetly, with all included supplies necessary to start testosterone replacement therapy. A signature is required for packages including testosterone medication.

Do I need to be home to sign for the medication?

Yes, testosterone medication does require a signature for delivery. Consider delivery to a workplace or other discreet location if you are not home to sign for delivery.

How do I stop service?

If you need to stop therapy, simply contact REGENX Health via phone or through our website.

ED Questions

How does the ED service at REGENX Health work?

First, you will meet with a board-certified urologist to review your medical history and discuss your ED concerns. The doctor will discuss common causes of ED and why you may be experiencing symptoms. Next, the doctor will recommend the best therapy option, personalized for you from our unique and vast selection of ED medications.

You may order the medication once our providers have confirmed your current health status and that the prescribed medication is safe for you to take.

Is ED medication safe and effective?

A REGENX Health provider will determine if the ED medication is safe for your use. ED medications often have contraindications with other drugs, so your health provider will review your medical history and current medication list to confirm whether you are a candidate for Ed therapy.

The ED medications provided by affiliated REGENX Health pharmacies are effective for the treatment of the erectile dysfunction and are considered the first line of therapy by the American Urologic Association (AUA).

Why do I need to know my blood pressure for ED treatment?

ED medications can affect your blood pressure. Your health is our priority, so to maximize therapy results and confirm you’re a candidate for ED therapy, your blood pressure measurement is necessary to ensuring the best treatment.

Is my ED medication shipped discreetly?

Yes, your ED medication is ship discreetly to your address of choice.

Can I return or refund any medication I receive?

Once a medication has been shipped by our pharmacies, it cannot be returned. However, at REGENX Health, your health is our priority. If you dislike any medication that is shipped to you, please let us know as soon as possible so we can provide the best service.

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